We don’t need change management. They’ll do what they are told.
Have you ever heard or said something similar? I’ve certainly heard the above more than once at the beginning of an ERP project.
As a change guy, that is certainly a cringe-worthy statement, but when it comes to ERP implementations, there’s an element of truth to it. In some ways people don’t have a choice about whether they use the new system. If they don’t, supplies aren’t coming in the front door and finished product isn’t going out the back.
Still, an effective change management program can make your implementation a whole lot easier for everyone. Think about it as reducing the pain that often comes with a major digital overhaul.
3 Adoption Metrics
When I help companies implement their ERP systems, I suggest measuring three key aspects of end-user adoption.
SPEED
An ERP project is a huge distraction from running the business. The quicker you get through it, the sooner you get back to focusing on what matters most, serving your customers. Once it’s in, you can also begin to realize the benefits you expected from your investment. Sooner is definitely better.
PROFICIENCY
When you go live, people need to be reasonably competent at doing their jobs in the system. If they aren’t, productivity will tank, and errors will soar. Over time their skills will grow, and they’ll begin to streamline work and take advantage of new insights.
UTILIZATION
Have you ever explored the number of capabilities in Excel that you don’t use? Most of us probably use less than 5% of the tool’s capabilities. An ERP is an even bigger, more powerful tool. We want everyone to understand what’s possible and nudge them to use the functions that will create the most value.
It’s Also About Problem Prevention
Beyond these three metrics, I’m focused on reducing/preventing:
Unresolved conflict
Teamwork problems
Attrition
Morale issues
Wasted energy, i.e., money
Will they do what they’re told? Probably. That doesn’t mean you should make it harder than it needs to be. Many of the problems are preventable. Set yourself up for success.
