Change management for process improvement

Process Improvement Initiatives

There’s always a better way

Work is about process. Better processes generally create stronger results. The processes that most matter are those that your customer touches and those that have major customer impacts.

The challenge with improving these core processes is that the activities cross organizational boundaries. That means there are multiple decision makers, who often have competing interests. Creating effective teamwork in these situations is where we come in.

Process improvement people challenges

If you aren’t able to adequately address these challenges, you may not get the return you expected from your investment.

  • Building awareness for why the change is necessary
  • Keeping everyone in the loop throughout the project
  • Providing people with a voice
  • Engaging stakeholders
  • Helping people give up familiar ways of working
  • Finding time to learn new work steps while maintaining operations
  • Easing fears of potential failure

Change management reduces conflict and chaos

Team working together

How we help

  • Vision and goal development
  • Leadership alignment
  • Readiness assessment
  • Risk identification and mitigation
  • Stakeholder analysis and engagement
  • Communication planning and implementation
  • Training planning and implementation
  • Reinforcement and sustainment strategy

FAQs

What role do you play in process improvement projects?

We facilitate the improvement process, helping lead a team of your process owners and subject matter experts. We never tell you how to redesign your work. Instead we make sure you have an honest conversation and reach a true consensus.

What frameworks and methodologies do you recommend?

We got our start way back in the total quality management days. Since then we’ve seen a parade of new frameworks emerge. We don’t rigidly subscribe to one methodology. We’ve noticed they all share common principles: Involve people who do the work, use data rather than guesses whenever you can, incorporate the customer’s voice, measure results and make adjustments, document processes, eliminate activity that doesn’t add value, keep at it, communicate frequently.

At what stage of the project can you provide the most help?

Ideally, we are in before you even decide whether to do the project in the first place. We’ll help you decide and build alignment on the goals. Our mantra is, “The sooner, the better.”

Want to talk about your project?

Schedule time on my calendar.

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Tom LaForce
Tom LaForce President, LaForce Teamwork, Inc.