Better collaboration and stronger performance begin with an accurate understanding of how the team is functioning today. This is especially important during an ERP upgrade, when new processes, new expectations, and new ways of working can expose issues that were previously hidden.

To lead well through change, you need clarity on questions like these:

• What is influencing morale and engagement, both positively and negatively?
• What motivates each individual on the team?
• What is hampering performance?
• How well you are supporting employees?

To figure this out, you could simply ask people for their opinions. The problem is that they probably won’t tell you what they really think. No matter how strong your relationships are with individual team members, people still hedge when talking with the boss about problems they see.

Overcoming This Obstacle

That’s where I come in. While they might not tell you directly, they will share their opinions if they can do so anonymously and without fear of repercussions.

Over the years I’ve used a variety of tools to help team members share what they really think by creating a safe mechanism for them to do so.

Here are some of the methods I use:

• One-on-one interviews
• Focus groups
• Email surveys
• Online assessments

DIY Assessments

If you want to start thinking about your team on your own, you can try one of the free self assessments below. They will help you reflect on how your team is functioning and where you may want to focus your attention.

In the Know

You cannot address what you have not noticed or do not understand. Let me help you figure out what is going on with your group so we can develop a plan to get the team back on track and ready for the demands of your ERP upgrade.