Recently, I surveyed a department to ask them about a set of potential opportunities. One comment in the results suggested management should stop with the surveys and start talking with employees.
It was good advice and squares with what I learned from this article about all the ways the typical process of measuring and addressing employee engagement fails to live up to our hopes.
I’m a big fan of in-depth interviews. I learn a lot. One insight this article provided was being more selective about who to interview. Start with your high-performers in tough to fill, mission-critical positions. Next, talk with all the “Steady Eddies” who keep your operation afloat day-to-day.
As for the chronically cranky, the article doesn’t mention them, but I’m wondering if perhaps their influence on survey results is doing more harm than good.