Description
Working together with people can be tough. It’s inevitable that when two or more employees work side by side, day after day they will experience conflict and start wearing on each others’ nerves. Having a disagreement with someone isn’t a big deal. It’s actually a normal occurrence in a healthy workplace.
What can be a big deal is how co-workers handle the situation. Most employees don’t handle conflict very well. They usually pursue one of three strategies, none of them leading to positive results. Some avoid the person and/or issue, meaning things never get resolved. Others get overly aggressive and escalate the situation into a big fight which at best is uncomfortable and at worst can permanently damage relationships. Still others become passive-aggressive, turning to gossip or sarcasm. This not only doesn’t solve the problem, it usually gets a lot more people mixed up in the conflict.
In this highly interactive workshop, you will learn a positive approach to dealing with conflict and the people with whom you find it difficult to work.
Who should attend
This workshop has been designed for front-line employees.
What you’ll learn how to…
- Analyze the situation so that you can make a better decision about what action, if any, you should take to address the situation.
- Prepare for a difficult conversation to increase the odds things will go well.
- Express concerns and your point of view in a manner that reduces the chances the other person will become defensive.
- Respond skillfully to a person who is defensive or overly aggressive.
- Listen respectfully to gain a better understanding of what’s really going on.
- Follow a standard problem solving process to give tough conversations some structure.
Ideal format
Workshop with 12 – 24 participants.
Typical length
Two hours
