Description
Words convey only 7% of the meaning in conversation. The most important messages are sent through posture, gestures, expressions, tone, touch and a variety of other signals that most of us know as body language. By paying greater attention to our own body language we are able to avoid sending messages that we didn’t intend to send. By noticing the body language of others, we are better able to understand what they are trying to tell us.
Who should attend
All employees will benefit from this, especially those employees in face-to-face customer service roles.
What you’ll learn
- How to better read non-verbal signals from others.
- How to followup on your hunches so as to not misinterpret a signal.
- How to pay more attention to your own body language signals.
- The key non-verbal elements.
- Vocal elements that also act like non-verbals.
Ideal format
Large groups of 20+ people. It can be delivered as a workshop or an interactive presentation.
Typical length
One hour
