Your employees have ideas, concerns, hopes and dreams. Sharing these thoughts openly and honestly contributes to better problem solving and higher morale.
People need to know if they are on track---or not. Their coworkers can be a rich source of feedback. They simply need to know how and why to provide it.
Misunderstandings and assumptions create a lot of workplace problems. The antidote is asking the right question with tact and skill.
Communication is a two-way street. If the goal is to improve understanding, then active listening is even more important than both talking and writing.
Tone, volume, gestures and expressions all matter. Knowing how to use body language to better communicate is critical to your employees' success.
While your employees may say they want more feedback, their responses tell a different story. Receiving a tough message with skill requires know-how and practice.
Email is a useful tool, but it also presents many challenges. Employees need to know when to use it and how to help their messages be received as they intended.
Texting and email might be the easy way to communicate with someone who isn't present, but often the telephone is a better choice.
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